FAQ

CircleHash is a mining platform that empowers users to engage in cryptocurrency mining without the need for extensive technical knowledge or hardware. We provide a user-friendly interface and access to powerful data centers for efficient mining operations.

CircleHash, formerly known also as Kentino, has over a decade of experience in mining and data center management. Our journey began more than ten years ago, and we've been dedicated to revolutionizing the world of mining ever since.

CircleHash operates three crypto production-ready data centers in strategic locations: Norway, Czech republic, Dubai, and Paraguay. These data centers are equipped with a total capacity of 4 MW, ensuring reliable and efficient mining operations for our users.

CircleHash distinguishes itself through a combination of extensive experience, global reach, and a commitment to sustainability. We offer lower fees, automatic conversions of mined coins to BTC, remote access to your machine, automatic energy payments from mined coins for added convenience. Additionally, our expansion into Asia is set to further enhance our services.

CircleHash is committed to responsible mining practices. Our data centers are strategically located in renewable energy-rich regions like Norway, reflecting our dedication to a greener, more sustainable future for the cryptocurrency industry.

For security purposes and to protect the confidentiality of our clients, we do not disclose specific data center locations. However, for clients making significant investments, we offer private tours under strict security protocols. These tours provide clients with valuable insights into our operations and are available exclusively to those who meet specific investment thresholds.

You can reach out to us through various channels. For general inquiries, you can email us at info@circlehash.com. For sales and partnership opportunities, please contact sales@circlehash.com. If you require technical support, reach out to support@circlehash.com. Additionally you can contact us simply through live chat on bottom-right side of this page.

For our European customers, we offer shipping through DLH Express and local pickup. DLH Express typically takes 1-3 business days for delivery after an order's processing time, while local pickup can be arranged within 1 business day. Our pickup location is in Prague, Czech Republic.

Customers in the UK and Ireland can choose between DHL Express and local pickup. DHL Express usually takes 2-4 business days for delivery after an order's processing time, while local pickup can be arranged within 1 business day.

For international customers, we offer UPS® Air Freight Premium Direct and DHL® Air Freight options. UPS typically takes 3-6 business days for delivery after an order's processing time, while DHL takes a similar timeframe.

The shipping fee for an order is determined based on factors such as the weight and destination of the products, as well as the chosen shipping method. While we strive to provide accurate estimates, exact shipping costs may sometimes be difficult to pre-calculate for the entire world. If the shipping price significantly deviates from the actual cost, we will contact you to resolve the discrepancy.

If you've paid for your order with Digital currency (cryptocurrency), you are exempt from paying taxes in America, Asia, Africa, and worldwide. This provides a tax benefit for orders paid with cryptocurrency.

Yes, we do! We offer ASIC miners that are shipped directly from China and Hong Kong. We handle the shipping process from our hub in China, ensuring your order is delivered to you efficiently. To learn more about our drop-shipping your miners directly from manufacturers, please contact us.

For products shipped from the Czech Republic, the transportation times are as follows: Czechia - 1 business day; Germany, Austria, Slovakia, Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland - 1-2 business days; Spain, Portugal, Switzerland - 2-3 business days; United Kingdom, Ireland - 2-4 business days; Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovenia - 3-5 business days; Iceland, Norway, Sweden - 4-6 business days; USA, Canada - 4-8 business days.

At CircleHash, we take great care in packing every order to ensure that your products arrive in perfect condition. Our expert team uses high-quality materials, including bubble wrap, packing peanuts, and sturdy boxes, to securely pack each item. We work with reputable shipping carriers to ensure your order arrives on time and in the same condition as when it left our warehouse.

We provide a 24-month product warranty (2 years) for defects, in accordance with European-Czech legislative standards. This ensures that our customers receive high-quality, reliable products.

To claim warranty, the product must be used according to its intended purpose and in compliance with the provided instructions for use. It must not have been damaged due to improper use, handling, or storage. Additionally, the product must not have been modified or repaired by unauthorized personnel.

No, the warranty does not cover normal wear and tear or consumable items such as batteries, light bulbs, and similar components. It specifically addresses defects in the product's manufacturing or functionality.

In order to make a claim under the warranty, the customer must provide proof of purchase, which can be in the form of a receipt or invoice. This helps us verify the authenticity of the claim and ensure the customer receives the necessary support.

After the warranty period, we continue to provide valuable services through our after-warranty service. This includes being an authorized service repair center for ASIC miners in Europe. While this service is paid, we strive to offer competitive pricing with top-quality results.

Our after-warranty service includes repair services for products that are no longer covered under the warranty, as well as selling replacement parts like batteries, light bulbs, and other components at a lower cost than the original manufacturer. We also offer technical support, remote assistance, maintenance, cleaning, and recycling services, all at competitive rates.

All earnings generated by miners in our data centers are automatically added to your wallet. These earnings are then seamlessly added to the user's wallet, which is readily visible in their customer dashboard. Users can then choose to withdraw their earnings at any time.

No, there is no specific threshold for requesting a withdrawal of profits. Users are eligible to request a withdrawal at any time, regardless of the amount earned. This provides flexibility and convenience for our users.

To request a withdrawal of profits, users can navigate to their customer dashboard and locate the withdrawal option. The withdrawal fee associated with the request will always be clearly visible during the payout request submission process.

Yes, there is a withdrawal fee associated with the process of converting earnings to Bitcoin and transferring them to the user's wallet. This fee is always visible at the time of payout request submission, ensuring transparency in the process. The fee is calculated based on the current network fee and is subject to change based on market conditions. Same applies for fees for converting assets to other cryptocurrencies.

Profits are paid out to the user's wallet on a regular basis, ensuring timely access to earnings. Our system is designed to facilitate efficient and automatic conversion and transfer of earnings to provide a seamless user experience.